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All orders are shipped out within 24 hours of purchase *Business Days Only

Orders are sent directly from our warehouse. Shipping costs are affordable and vary depending on the size and weight of your order, and are calculated at check out. We provide excellent, reliable shipping services within the United States, to Canada, and the rest of the world. All shipping services include tracking information.

After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information. Please allow up to 24 hours for your tracking information to be updated.

Shipping Options

United States (Includes Tracking):

USPS First Class (3-5 Business Days)                                                                        

USPS Priority (2-3 Business Days)

Fedex Overnight (1-2 Business Days)

Canada (Includes Tracking): 

DHL Global Mail Packet Plus (4-8 Business Days)                                                        

First Class Mail International (3-5 Business Days) 

Rest of World (Includes Tracking):

DHL Global Mail Packet Plus (4-8 Business Days)

First Class Mail International (3-5 Business Days) 

Shipping times are only estimates and unfortunately cannot be guaranteed. 

**Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out

 FREE Returns and Exchanges 

 If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be in the state you received them, and in the original packaging) or receive another accessory of your choice that will be shipped to you free of charge. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. So if for whatever reason you're not happy with your purchase, just go through our easy return process to print out a free return label - your shipping costs are prepaid. 

Full refunds are given as long as a return request is communicated in under 15 days of receiving the order. Free exchanges are given as long as a return request is communicated in under 30 days of receiving the order. Please note that our return policy does not include ear cuffs, earrings, bodysuits, pantyhose, and cat apparel. Which are final sale due to hygienic reasons. Also, any edible cat treat is not refundable or eligible for store credit if the cat does not like it. 

*Please note that CAT HOUSE is not held responsible for any damage caused by any CAT HOUSE phone accessories to your cellular device. 

*Free Returns within the United States only.

 Note that all seasonal items are final sale.

If your return or exchange request is beyond this time frame, please contact our support team, and they'll do everything in their power to help you out.

Easy Return and Exchange Process: 

  1. Email customer care at If you would like a refund, request a return package that includes instructions and a return shipping label. If you would like to make an exchange, request an exchange package.
  2. Ship your return, including our filled out return form.
  3. When we receive your return, it will be processed in under 24 hours. Once it is processed, your full refund will be given. Please note that refunds can take up to 3 business days to be returned to your account. If you're requesting an exchange, the merchandise you requested in your exchange form will be shipped immediately once your return is accepted, granted that they're in stock.

If you have any questions regarding our Shipping and Returns Policy, please contact us at


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